Refund Policy

This policy explains when mikoo, operated by Mikoo LLC, issues refunds. It applies to every purchase made at https://mikoo.app.

Subscriptions

Subscriptions are billed in advance and renew automatically until you cancel.

You can cancel at any time from Billing in your account. Cancellation stops the next renewal and you keep full access until the end of the period you have already paid for. We do not refund the unused part of a period that has already started, and we do not pro-rate a cancellation mid-period.

The monthly credit allowance included with a plan is granted for one calendar month and expires at the end of it. It does not carry over, and it stops being granted once a subscription ends — an unused allowance is not refundable and has no cash value.

Credit packs

Credits bought in a credit pack are non-refundable once the purchase completes, because they are available for use immediately.

They do not expire while your account exists, and they are unaffected by starting, changing or canceling a subscription. Usage is drawn from your monthly allowance first, so purchased credits are only spent after the allowance is used up.

When we do refund

you were charged more than once for the same purchase;
you were charged after canceling, for a period you did not intend to renew;
a technical failure on our side stopped you from using what you paid for and we could not resolve it.

Ask within 14 days of the charge. We answer refund requests within 5 business days, and an approved refund goes back to the original payment method — typically 5–10 business days depending on your bank.

Your statutory rights

Where the law gives you a refund or withdrawal right that this policy does not, that right applies and nothing here limits it. This includes consumer withdrawal rights in the EU and UK, subject to the usual exception for digital content you have asked us to make available immediately.

Before you file a chargeback

Please email us first. A chargeback takes weeks and freezes the account while the dispute is open; we can usually resolve the same problem in a day or two.

How to request a refund

Email support@mikoo.app from the address on your account, including the order or invoice number and what went wrong.

Mikoo LLC
30 N Gould St #68065
Sheridan, WY 82801
United States